Shipping policy

Who We Are
Ashford Australia ("we," "us," or "our") operates the website www.ashford-australia.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.
  
  

Shipping Range

• Delivery Area: We currently ship within Australia.
  

Order Processing Time

• Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
  
  

• Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
  
  

• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 5–7 business days after processing, depending on the destination.

Shipping Process

• Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
  
  

• Tracking Information: After your order is shipped, you will receive an email with tracking details.
  
  

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  
  

• Lost Orders: If your order is lost, please reach out to us immediately for assistance.
  
  

Returns

• Returns Policy: For detailed return instructions, please refer to our Returns Policy.
  
  

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Email: support@ashford-australia.com
Phone: +61 1800 975 162
Website: www.ashford-australia.com

Business Address

Ashford Australia
526/368 Sussex St
Sydney NSW 2000
Australia

 

Hours: Monday to Friday: 09:00 to 17:00 GMT